Frequently asked questions
Commu is a platform that makes it easy to ask for and offer help in your local area, even remotely. Participants include individuals, employees of socially responsible companies, and organizations. Commu helps build a digital safety net, meet new people, do volunteer work, and get to know local organizations.
Strong authentication is performed through the Signicat service using bank credentials or a mobile certificate. You can find this feature in the Activity Center on the Commun homepage. After authentication, the message “Identity verified” will appear on your profile, and your trust score will increase to 100/100. No one can see your banking or personal information.
Every Commun user agrees to comply with our Community Guidelines and Terms of Service. Violations of the Community Guidelines and/or Terms of Service may result, at the discretion of the moderation team, in a warning, a temporary ban from Commun, or the deletion of the user account.
No one can find you on Commu by your name or email address. When you create a request for help, it appears on the map, and interested users can see your request as well as your public profile, photo, and bio. Other users cannot see your phone number, email address, or location.
You can check a user’s profile to see their activity, recommendations received, and trust rating, and decide to help only verified users. Conversations take place via Comm’s built-in messaging feature, so there’s no need to share phone numbers or social media accounts. Reports and users who violate the Terms of Service are actively addressed.
Confirmation is done by clicking the “Did you get help?” button in the lower-right corner of the chat. When the person who received help confirms the interaction, an entry is logged in both users’ “My Stats.”
Commu is not a freelance platform but is designed for neighborly help and volunteer work. Providing help without compensation is always tax-free, because it does not generate any taxable compensation. Exchanging ordinary, low-value neighborly favors, such as shoveling snow or mowing the lawn, is tax-free.
Peer support is a voluntary, reciprocal exchange of experiences in which people in similar life situations support one another. Sharing common experiences fosters understanding and alleviates anxiety.
Trustworthiness is determined by your profile picture, bio, verified email address and phone number, recommendations you’ve received, and strong authentication. Strong authentication is the only way to earn a perfect score of 100/100. You can check your own and others’ trustworthiness on your profile.
A confirmation link was sent to your email address when you registered. If you can’t find it or it’s been a while since you registered, you can resend the link from the “Settings” section. Email confirmation enhances user security and makes it harder for bots and fake accounts to be used.
User data is transmitted end-to-end encrypted, and sensitive personal data is stored in an encrypted format in a dedicated database. The service uses message-level encryption, SSL security, and a JWK RSA key pair (2048-bit). Commu does not sell personal data to third parties.
We recommend always meeting new people in a public place first, such as a market or a café. If another user causes problems or makes you feel uncomfortable, please contact us at company@commuapp.fi or directly within Commun. In an emergency, always call your local emergency number.
Commu is a Finnish startup founded by young entrepreneurs. The service is free for individual users because Commu’s clients are municipalities, businesses, and organizations.
You can delete your account under Settings > Your Information.